Purchasing Instructions

Payment

I use Paypal to process my orders.
It is an internationally trusted payment system & is very easy to use for both the Buyer & the Seller

You do NOT need a Paypal account to make a purchase.


Contact
 
If you should have any questions regarding the checkout process, please call my Son - Christopher Polk.
His # is 843-697-3234

He built & maintains this website and online orders.

You may also email him at CharlestonArtMarket@gmail.com

However, if you wish for me to process your payment over the phone or if you have any other questions
,
you are more than welcome to just give me (Pamela Polk) a call and place your order over the phone.
 
843-763-7670
 


Shipping

Due to the fact that many of my items include large pieces of glass and so must be packaged to get to you as safely as possible,

I break the purchasing process into TWO steps.

After you make your purchase, I will contact my shipper, figure the best method of shipment, get the exact shipping price and then send you an invoice for this.

If you purchase a large framed print - please do not be surprised by the cost of shipping as it will be between $70 - $90!
 
If you have any special shipping requests, please let me know ASAP.
 
Once the shipping has been paid, I will send your pictures with Insurance & Tracking!
 
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Return Policy:
 
Returns and Cancellations
 
Do you require buyers to cancel or return items within a specific time period?
You have 2 weeks to cancel or return items.

Are there exceptions to your return or cancellation policies?
If the buyer comes up with a good reason, yes.

Do you require buyers to return items in their original shipping containers and/or packaging?
No.

Will you or the buyer pay for postage?
The Buyer

Do you charge restocking or other fees?
No.

Shipping
 
What shipping methods and options do you offer?
I work closely with my shipper who has been shipping stuff for many years.
He packages things so well, I have yet to have had anything broken during shipment.
We will decide the best shipment method at the time of shipment.
The buyer may request a particular carrier & speed if they wish.

Which shipping carriers do you use?
Mainly UPS but sometimes others depending on customer location & item(s) being shipped.

What are your shipping rates?
These vary, however, they are exact prices particular to each order.

How do you handle out of stock or backordered items?
Buyer will be contacted and will be given the option to wait for the item to be replenished or have their order cancelled and payment refunded.